FAQ

Do you have a minimum spend?

We have no minimum spend. However to qualify for free delivery you must reach £100 inc VAT and Discounts (Within the M25) or £200 inc VAT and Discounts (Outside the M25 for England and Wales). Seperate quotes provided for Scotland and Ireland.

How can I pay for my order?

We accept switch, delta, debit/credit card and AMEX.

Some of my wines were missing/damaged upon delivery

Please alert us immediately of receipt of advice of despatch. If you are expecting a delivery and have not received it within 3 working days, please notify us. 

Cases should be opened and examined on arrival and the driver notified of any issues when possible.

To increase the chance of a successful claim please provide pictures of the damage.

What happens if I want to cancel my order?

Orders can be cancelled by 18:00 the day of placing the order.

Returns

We have a 30 day return policy please see our policy here

What happens if one of my ordered wine is unavailable post order?

A subsitute wine may be used to complete an order if an ordered wine is unavailable. A member of our staff will endeavour to contact you to explain the situation where appropriate, to discuss the possible alternatives (picked out by our experts). 

If we are unable to contact you a appropriate substitute may be used to complete an order (chosen by our expert) We guarantee that any replacement product will be as high quality and as good value as, the unavailable item.

My wine is out of condition (corked)

The origin of the of the wine we sell is the core of our business. Which is why we only buy direct from the domaine or from our trusted agencies. Therefore condition issues rarely arise. In the event that wines are deemed to be out of condition for consumption, please contact us immediately so that we can discuss a solution.

Please note that replacement of (or credits for) bottles will be made entirely at adVINtures discretion. Where deemed reasonable credit will be provided on faulty goods. Please note that there is a 6-month window cut off period on crediting faulty goods from date of delivery. Each scenario will be evaluated individually.

We require a cork code (found on the cork) and lot number (found on the bottle) to recieve a refund from our producers. Therefore with any out of condition request we require this information to process your claim (please make sure to keep the bottle!). If you are unsure of locating this information, please provide pictures of the bottle and cork, so we can assist.

For successful corked bottle requests, we will offer storecredit.

Can Vouchers be used with sales Items?

Vouchers cannot be used on sales items. Please see our full T&CS for Voucher conditions